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Privacy Statement

This Privacy Statement of VIP Cinemas (“we”, “us” or “our”) describes its policy for treatment of personal information (as defined below) located at vipcinemas.com (individually and collectively, the “site”). This Privacy Statement applies only to the site, and it applies to the site regardless of the platform on which it is used, notwithstanding that you may have been redirected to the site from another domain owned by VIP Cinemas. For clarity, the site includes all sites that are located on sub-domains or subdivisions of vipcinemas.com and the Privacy Statement currently applies to all such sub-domains or subdivisions. “You” in this Privacy Statement means you personally. If you visit other sites operated by VIP Cinemas or other sites linked to the site the privacy policy for the site will not control the practices for collecting and using personal information on those other sites. Additionally, this Privacy Statement does not apply to VIP Cinemas' practices for collecting and using personal information offline or from sites or apps other than the site (even if that information is identical to the information gathered on the site).

By “personal information,” we mean information that is reasonably identifiable to you or to a particular device or that allows you or it to be so identified.

Personal Information we may collect. Personal information that we collect includes information that you provide voluntarily. Personal information requested might include, for example, your name, e-mail address, home address, telephone number or, where identifiable to you, other information such as your zip code, date of birth, or gender. NOTE: If you elect to purchase tickets or gift cards on the site, you will be required to enter your credit card information. We do not collect sensitive credit card information on the site that may be processed in connection with your purchases in connection with the site. We outsource processing of credit card transactions to vendors that we understand to be compliant with appropriate Payment Card Industry standards for security. We do, however, collect certain information connected to your purchase transaction, including your name, phone number, e-mail, and partial credit card numbers, so that we may verify your purchase when you pick up the purchased tickets at our kiosks. We may also offer you the opportunity to participate in offerings, contests and other promotions on our site, which may have special terms and which may require you to provide additional personal information. Before entering a contest or other promotion on the site, please review all applicable terms and conditions.

Automatic or Navigational Information. When you visit the site, we may capture certain information automatically (even if you do not voluntarily provide us with personal information, or in addition to personal information that you do provide). This information may include your internet protocol address, ISP, location-based information, browser type, time and date of access and pages accessed, linking information, click stream, page visits, page views, and website log files. If such navigational information is reasonably identifiable to you or is reasonably identifiable to a particular device, it will be deemed personal information for purposes of this Privacy Statement. We reserve the right to match non-personal navigational information with other information that we have collected from you. If that other information renders such navigational information reasonably identifiable to you or a particular device, then by definition it will become personal information. Navigational information that is deemed personal information under this paragraph will be treated as such pursuant to this Privacy Statement.

Other information you voluntarily provide: you may choose to contact us and the information you disclose may constitute personal information.

Children: Please note the Site is intended for general audiences over thirteen (13) years of age. For the avoidance of doubt, the site is not directed to children younger than 13 years of age. We do not knowingly collect personal information from children under the age of 13. Unless otherwise stated on the site, options to purchase tickets or gift cards, or to participate in contests and promotions on or in connection with the site, are limited to users who have reached the age of at least eighteen (18) years of age and who are authorized to enter into binding obligations. (Please review our Terms of Use).

Suggestions and ideas: Any suggestions or similar communications relating to VIP Cinemas business or the site how they might be changed, enhanced or improved are not treated as private or confidential under this Privacy Statement. We will, however, at all times use reasonable efforts to de-identify you personally with the suggestion.

Please note that we may collect information using a third-party web analytics tool that aggregates data so that it is not identifiable to any particular individual or device.

We generally use personal information collected on the site for the following purposes:

  • To respond to inquiries from users and follow up on deliveries of purchases or services.
  • To advise you of opportunities and promotions available on our site or elsewhere, including product-specific changes and updates.
  • To distribute e-newsletters and other informational and/or promotional materials.
  • To provide information about the proper use or misuse of the site.
  • To process technical or administrative issues or to communicate regarding those issues.
  • To improve, expand, or otherwise adjust our services.
  • See also circumstances under which we may share or transfer personal information, discussed below.
  • Mobile Information Sharing
    • We do not share mobile information with third parties for marketing purposes.
  • Data Transfer Commitments
    • We commit not to transfer your personal data to external organizations without your consent, except for service provision or legal obligations. We implement strict access controls and regular audits to prevent unauthorized data sharing.
  • Opt-Out Rights
    • To opt out of future communications, text STOP or UNSUBSCRIBE.

VIP Cinemas may use “cookies” and similar technologies such as web beacons and pixel tags that may work in conjunction with cookies. A cookie is a small text file that a website places on your computer’s hard drive that allows the website’s server to keep track of and facilitate certain activities on the site. Cookies help provide information to us about how users are using the site. Among other purposes, we may use cookies to collect information about how visitors use the site and what pages and features visitors find more or less interesting, to make it easier for you as a user to log in, or to make visits to the site otherwise more efficient. We use information that we obtain by cookies, to the extent it is or becomes personal information, in accordance with the terms of this policy. You may be able to set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Please consult the "Help" section of your browser for more information on cookies generally. Note, we may also use “Flash cookies”. While we may use Flash cookies to remember preferences, we do not use Flash cookies for behavioral advertising. You may be able to control Flash cookies via the Macromedia Flash application on your computer, or by going to the Macromedia Flash Player website, which allows you to view, modify, and delete Flash cookies.

Please note that if you reject all browser or Flash cookies, you may not be able to take advantage of certain VIP Cinemas' offerings.

Please note that we may collect information using a third-party web analytics tool such as Google Analytics (http://www.google.com/analytics/index.html) and/or ScoreCard (http://www.scorecardresearch.com/About.aspx) that aggregates data so that it is not identifiable to any particular individual or device. As of the effective date of this Privacy Statement, Google Analytics represents that it does not collect any personal information, as it explains at https://developers.google.com/analytics/devguides/collection/gajs/cookie-usage. As of the date of this Privacy Statement, ScoreCard also represents that it does not collect any personal information, as it explains at http://www.scorecardresearch.com/privacy.aspx. However, Google Analytics and/or ScoreCard may use cookies to collect information related to your use of the site. You may be able to instruct your browser not to send information to Google Analytics by installing a browser add-on. For more information please visit https://tools.google.com/dlpage/gaoptout. You may be able to opt out of some information collection by ScoreCard. For more information, please see http://www.scorecardresearch.com/preferences.aspx. You may wish to visit these and other sources periodically to find out if there are updates to the information practices for Google Analytics and/or ScoreCard.

Users may have the option of enabling “Do Not Track” in their browsers, which sends a signal to websites that the user does not want to be tracked across multiple websites. VIP Cinemas does not track users across multiple websites, regardless of whether users have enabled “Do Not Track.”
VIP Cinemas does not use personal information for advertising purposes.

There are circumstances where we will transfer and/or disclose your personal information to third parties. Those circumstances, subject to the limits of applicable law, are as follows:

Subsidiaries and affiliates: VIP Cinemas may transfer personal information to its subsidiaries and corporate affiliates for purposes related to VIP Cinemas service offerings as such offerings may change and develop over time.

The site consultants and service providers: VIP Cinemas transfers personal information to third party service providers that may be hosting or housing data on behalf of VIP Cinemas or otherwise acting on its behalf as a data center (such as providers of hosting, cloud, technology outsourcing and support services). Additionally, VIP Cinemas may disclose personal information to the extent that our service providers require access to our databases, or the information contained in our databases, to service VIP Cinemas and the site.

Legal compulsion and VIP Cinemas' protection: VIP Cinemas reserves the right to release personal information in response to a subpoena or otherwise when we believe that the law requires us to do so, or when we reasonably believe it is necessary to protect and/or enforce the rights, property interests, or safety of VIP Cinemas, our users or others.

Reorganization or sale of VIP Cinemas: In the event that VIP Cinemas is merged with or becomes part of another organization, or in the event that VIP Cinemas is sold or it sells all or substantially all of its assets, or a brand or line of its business, the information you provide may be one of the transferred assets for use by the acquiring entity.

As otherwise allowed by law: We may transfer personal information to third parties where we are expressly authorized by applicable law to do so.

Although we cannot guarantee that our or our vendors’ servers are impenetrable, we have attempted to establish and implement reasonable physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Where we use outside vendors to collect, store, or process data, we attempt to use vendors who likewise also establish and implement reasonable procedures.
The site may link to third-party sites. When using third-party sites (for example, sites that take credit cards or otherwise process transactions), you should review the privacy policies of such parties’ sites to understand how they collect and use personal information.
VIP Cinemas keeps your personal information for as long as we deem it useful to use and for as long as applicable law allows us to maintain it.
Site users have the right to request that their information be modified or deleted from our files. We will attempt to honor these requests, subject to applicable law and our judgment that the information is not important for us to maintain for our internal record-keeping purposes. Requests to modify or delete information should be directed to support@vipcinemas.com.
Subject to applicable law, technical feasibility and VIP Cinemas’ reasonable need to maintain such information, you can change any of the personal information or other information that we maintain in your account profile, by contacting us as directed below. If at any time you want to view the personal information that we maintain regarding you, your personal information changes, you want to change the preferences associated with your account, or wish to remove some or all of the personal information or other information stored about you, you can, subject to the terms of use and the preceding paragraph, correct, update, or remove the information and preferences you have shared with us by contacting us as directed below.
California Civil Code Section 1798.83, also known as the "Shine The Light" law, permits our customers who are California residents to request and obtain from us once a year, free of charge, information about the personal information (if any) we disclosed to third parties for direct marketing purposes in the preceding calendar year. If applicable, this information would include a list of the categories of personal information that was shared and the names and addresses of all third parties with which we shared information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to the contact address below.
Changes and updates to this Privacy Statement will be posted on the site. Updated Privacy Statements are effective upon posting to the site.
If you have any comments, questions or concerns regarding this Privacy Statement or VIP Cinemas’ privacy practices at the site, please contact us at support@vipcinemas.com.

CinemaPlus Platform Integration Addendum

Appended to Independent Operator Terms of Service

CinemaPlus Platform Services; Integration of Governing Documents

[VIP Cinemas] ("Operator") uses software, ticketing, commerce, and related platform services provided by CinemaPlus, LLC, a Nevada limited liability company ("CinemaPlus"), to operate, host, or support certain features and functionality made available through this website, mobile application, point-of-sale system, or other consumer-facing interface (collectively, the "CinemaPlus Services"). By accessing or using any CinemaPlus Services through or in connection with Operator's platform, you acknowledge that your relationship is governed by a layered framework of documents as set forth in this CinemaPlus Platform Integration Addendum (this "Addendum"), and you agree to be bound by each document applicable to your use as described below.

1. Governing Document Framework; Scope and Applicability.

The following documents govern your access to and use of the CinemaPlus Services and your transactions with Operator, each within its defined scope:

(a) This CinemaPlus Platform Integration Addendum is appended to and made a part of the Operator's terms of use, terms of service, privacy policy, refund policies, cancellation policies, loyalty and reward program policies, venue rules, or similar term, as the case may be (collectively, the "Operator Terms"), which are (i) presented above or below; (ii) made available on the Operator's website; (iii) made available through the Operator's services or platform; or (iv) otherwise published by the Operator and made available to users prior to or at the time of their use of the CinemaPlus Services.

(b) The Operator Terms govern your relationship with Operator and all Operator-specific aspects of your experience, including Operator's venue rules, event policies, Operator-specific refund and exchange policies, Operator's own loyalty or subscription offerings, and any other products, services, or experiences offered directly by Operator that are independent of the CinemaPlus Services. The Operator Terms apply solely with respect to Operator's own offerings, venue-specific rules, and Operator-specific transaction terms.

(c) CinemaPlus Terms of Service for End Users, available at https://vipcinemas.com/terms-of-service (as updated from time to time, the "CinemaPlus Terms of Service for End Users"), govern your access to and use of the CinemaPlus Services themselves, including the software platform, ticketing functionality, concession and merchandise commerce flows, digital stored-value and CinemaCash features, subscription management, mobile ticketing, user accounts, and all other features and functionality provided by CinemaPlus. By using the CinemaPlus Services through Operator's platform, you expressly agree to be bound by the CinemaPlus Terms of Service for End Users as if you had accessed those Services directly through CinemaPlus, and you acknowledge that you have been provided reasonable opportunity to review such terms prior to your use. THE CINEMAPLUS TERMS OF SERVICE FOR END USERS ARE INCORPORATED HEREIN BY REFERENCE WITH THE SAME FORCE AND EFFECT AS IF FULLY SET FORTH IN THE OPERATOR TERMS.

(d) CinemaPlus Privacy Policy, available at https://vipcinemas.com/privacy-policy (as updated from time to time, the "CinemaPlus Privacy Policy"), governs all matters relating to privacy, cookies, tracking technologies, personal data and personal information, and related data-processing activities conducted by or through the CinemaPlus Services. Operator has agreed with CinemaPlus to adopt and incorporate the CinemaPlus Privacy Policy by prominently posting and conspicuously hyperlinking to it on Operator's consumer-facing interfaces in connection with the CinemaPlus Services. To the extent there is any conflict between the Operator Terms or any Operator-specific privacy disclosure and the CinemaPlus Privacy Policy with respect to personal data collected or processed through or in connection with the CinemaPlus Services, the CinemaPlus Privacy Policy controls solely with respect to such CinemaPlus Services and related data-processing activities. For personal data collected by Operator outside the CinemaPlus Services, Operator's own privacy policy governs.

(e) CinemaPlus Terms of Service for Operators govern the business-to-business relationship between CinemaPlus and Operator, including all commercial, operational, and risk-allocation matters and nothing in the CinemaPlus Terms of Service for Operators creates any obligation of CinemaPlus directly enforceable by end users. The CinemaPlus Terms of Service for Operators are not directed at or enforceable by end users, and nothing in this Addendum is intended to confer any third-party beneficiary rights on end users with respect to those business-to-business provisions.

2. Order of Precedence.

In the event of any conflict or inconsistency among the documents described in Section 1 above with respect to your rights and obligations as an end user, the following order of precedence controls (with each earlier-listed document controlling over later-listed documents to the extent of the conflict, and only within each document's defined scope as set forth in Section 1):

  1. The CinemaPlus Privacy Policy, solely with respect to privacy, cookies, tracking technologies, personal data, and related data-processing matters arising in connection with the CinemaPlus Services;
  2. The CinemaPlus Terms of Service for End Users, solely with respect to your access to and use of the CinemaPlus Services; and
  3. The Operator Terms, with respect to Operator-specific offerings, venue rules, and Operator-specific transaction terms.

No conflict exists, and no order of precedence is triggered, merely because these documents address different subject matters within their respective defined scopes. Operator Terms that impose additional obligations or restrictions consistent with, and not in conflict with, the CinemaPlus Terms of Service for End Users shall apply in addition to, and not instead of, those terms.

With respect to any dispute arising primarily from your use of the CinemaPlus Services, the governing law and dispute-resolution provisions of the CinemaPlus Terms of Service for End Users shall apply. With respect to any dispute arising primarily from Operator-specific offerings or venue-specific terms, the governing law and dispute-resolution provisions of the Operator Terms shall apply.

3. Adoption, Presentation, and Acceptance.

To the extent Operator has validly adopted and presented the CinemaPlus Terms of Service for End Users and the CinemaPlus Privacy Policy by (a) incorporating them herein by reference; and (b) presenting conspicuous links to each at the point of purchase, point of account creation, or in the Operator Terms in a manner that provides users reasonable notice and opportunity to review such terms prior to acceptance. Your continued use of the CinemaPlus Services through Operator's platform, including the completion of any ticket purchase, concession order, subscription enrollment, merchandise transaction, or account registration, constitutes your express acceptance of and agreement to be bound by (i) the Operator Terms; (ii) the CinemaPlus Terms of Service for End Users; and (iii) the CinemaPlus Privacy Policy, each as in effect at the time of such use or transaction, provided that you have been given reasonable notice of such terms and a reasonable opportunity to review them prior to such acceptance. If you do not agree to any of these documents, you may not access or use the CinemaPlus Services through Operator's platform. Notwithstanding the foregoing, with respect to the arbitration provision and class action and jury trial waivers contained in the CinemaPlus Terms of Service for End Users, acceptance is effective only upon the end user's affirmative assent through the mechanism provided at the applicable point of purchase or account registration, and not through continued use alone.

CinemaPlus is an intended third-party beneficiary solely of those provisions of this Addendum that expressly apply to CinemaPlus, reference the CinemaPlus Terms of Service for End Users or the CinemaPlus Privacy Policy, allocate responsibility to CinemaPlus, or disclaim or limit liability of CinemaPlus.

4. Roles and Responsibilities; Merchant of Record.

As between Operator and CinemaPlus, and as between each of them and you:

(a) CinemaPlus provides the technology platform, software, payment processing infrastructure, and related services that enable Operator to offer ticketing, commerce, and related functionality. To the extent CinemaPlus or its payment processor acts as merchant of record or payment facilitator for payment processing purposes with respect to any transaction you complete through the CinemaPlus Services (as will be identified during the applicable checkout flow or as otherwise disclosed in the applicable order confirmation or transaction receipt), CinemaPlus shall be responsible for payment processing and financial settlement for that transaction, in accordance with the CinemaPlus Terms of Service for End Users and applicable payment network rules. CinemaPlus' liability for such transactions shall be governed exclusively by the CinemaPlus Terms of Service for End Users and applicable law.

(b) Operator is solely responsible for: (i) the underlying event, venue, showtime, and ticket availability; (ii) concession and merchandise offerings; (iii) applicable refund and exchange policies; and (iv) all Operator-specific terms and conditions applicable to your transaction. Operator remains solely responsible for all Operator-specific products and services regardless of which party acts as the merchant of record for payment-processing purposes or which party's name appears on any receipt, confirmation, or payment instrument, and CinemaPlus expressly disclaims any warranty, representation, or guarantee regarding such products and services. Except to the extent expressly set forth in the CinemaPlus Terms of Service for End Users or required by applicable law, CinemaPlus acts as a technology platform provider and is not responsible for Operator's performance, products, services, or policies.

(c) Allocation of Recourse. To the extent a claim, issue, dispute, or request relates to Operator-specific matters, including venue rules, event administration, showtimes, ticket availability, concession or merchandise offerings, fulfillment, Operator-specific refund and exchange policies, or other products or services offered by Operator, your recourse shall be against Operator and not CinemaPlus, except to the extent expressly provided in the CinemaPlus Terms of Service for End Users or required by applicable law. To the extent a claim, issue, dispute, or request relates to the CinemaPlus Services, including platform functionality, account access, CinemaCash or other stored-value features, mobile ticketing functionality, or payment-processing matters to the extent CinemaPlus or its payment processor acts as merchant of record or payment facilitator, your recourse shall be against CinemaPlus and not Operator, except to the extent expressly provided in these Operator Terms or required by applicable law. If a matter involves both Operator-specific issues and CinemaPlus Services issues, the foregoing allocation will apply to each party based on the nature of the applicable claim, issue, dispute, or request.

5. Updates to CinemaPlus Documents.

CinemaPlus may update the CinemaPlus Terms of Service for End Users and the CinemaPlus Privacy Policy from time to time in accordance with the terms of those documents and applicable law. As Operator has adopted those documents by reference to the then-current versions hosted at the URLs specified in Section 1 above, the then-current versions of those documents at the time of your use or transaction will apply, provided that material changes to such documents will be effective only upon reasonable notice to users as specified in those documents or as required by applicable law. Operator is responsible for ensuring that current versions of those documents remain accessible from Operator's consumer-facing platform in accordance with Operator's agreement with CinemaPlus.

6. Severability; No Waiver.

If any provision of this Addendum is found unenforceable in a particular jurisdiction or as applied to a particular claim, it will be severed as to that jurisdiction or claim, and the remainder of this Addendum will remain in full force and effect. Operator's failure to enforce any provision of this Addendum on any occasion will not constitute a waiver of Operator's or CinemaPlus' right to enforce such provision subsequently.

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